FREQUENTLY ASKED QUESTIONS

1) Do you deliver and set up the rentals?

 

Yes! Aesthetic Events handles both delivery and setup at your event location so everything is ready for you to enjoy. Pickup is scheduled after your event unless we arrange otherwise. We kindly ask that rental items remain in place and are not moved, tampered with, or dismantled to avoid any accidental damage.

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2) What happens if something gets damaged during my event?

 

Clients are responsible for returning rentals in the same condition they were delivered. If an item is damaged, lost, or stolen, a fee equal to the cost of repair or replacement will apply. Your deposit will be held until the rental is inspected and cleared.

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3) Can I cancel or reschedule my booking?

 

We understand that plans can change.

    •    A minimum payment is required at checkout. This payment is non-refundable but goes toward your balance.

    •    If you cancel more than 7 days before your event, you can choose either a full refund (minus the minimum payment) or a Raincheck (credit) valid for one year.

    •    If you cancel within 7 days of your event, we’ll place your minimum payment into a Raincheck for use within one year.

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4) What if it rains or the weather changes?

 

For outdoor events, we strongly encourage having a backup indoor location. Aesthetic Events is not liable for cancellations or disruptions due to weather. If bad weather is expected, please notify us at least 24 hours in advance so we can reschedule (subject to availability) or adjust your setup indoors.

    •    One complimentary reschedule within 60 days of your original event date is allowed if weather prevents your event from moving forward.

    •    If no backup plan is provided and it’s unsafe to set up, unfortunately the rental fee is forfeited.

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5) Are you insured?

 

Yes, Aesthetic Events is licensed, insured, and park-approved. While we take every precaution, clients are responsible for proper use of our rentals, and we are not liable for accidents, injuries, or damages caused by mishandling.

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6) Do I need to sign an agreement?

 

Yes. All bookings require a signed rental agreement. By signing, you agree to our delivery, damage, cancellation, and weather policies, and accept responsibility for all rented items during your event.

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7) What payment methods do you accept?

 

We accept all major payment methods including credit cards, debit cards, bank transfers, and online payments. Secure credit card checkout is available for your convenience.

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8) How long is the rental period?

 

All rentals are for 24 hours.

    •    For events outside of San Diego County, rentals are typically same-day only, with pickup scheduled the evening of your event.

    •    If you need same-day pickup within San Diego, that is available for an additional fee.

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9) Can I customize the décor or rentals?

 

Absolutely! Many of our items can be customized with florals, signage, or add-ons to match your theme. We love tailoring details to make your event unique. Just let us know your vision when booking.

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10) How far in advance should I book?

 

We recommend booking as early as possible since popular dates and items go quickly, especially during wedding and holiday seasons. A minimum of 2–3 weeks in advance is suggested, but last-minute requests are always welcome if we have availability.